Chick-fil-A Operator Website

FRANCHISED OPERATOR TERMS AND CONDITIONS OF USE

Effective as of March 25, 2025

Please Read These Terms and Conditions of Use Carefully Before Downloading, Accessing, or Using These Franchised Operator Online Services

John Smith is the franchised operator of the Chick-fil-A restaurant business featured on this website (“Operator”). These Terms and Conditions of Use ("Terms and Conditions of Use") apply to your access to, and use of, this Operator website and any Operator mobile application, online service or program where these Terms and Conditions of Use are posted or linked (“Operator Online Service”). These Terms and Conditions of Use are a legal and binding agreement between you and the Franchised Operator named herein. Conditions of Use govern your use of this Operator Online Service, which includes the programs, content, information, services, and features made available through this Operator Online Service. If you do not agree to these Terms and Conditions of Use, then you should not use this Operator Online Service.

Your use of this Operator Online Service is at your risk. If you are dissatisfied with this Operator Online Service in any way, your sole and exclusive remedy is to discontinue accessing and using this Operator Online Service.

Relationship between Parties

The Franchised Operator named herein independently owns and operates the franchised Chick-fil-A^® restaurant business featured on this Operator Online Service (“Franchised Restaurant”) (Franchised Operator and this Franchised Restaurant are collectively referred to herein as “we”, “us”, or “our”). As an independent franchised business, we are separate and legally distinct from Chick-fil-A, Inc. (“Chick-fil-A, Inc.”) and its affiliates, subsidiaries and related entities such as CFA Properties, Inc. and CFA Servco, Inc. (collectively referred to herein as “Affiliates”). A third-party company provides the Operator Online Service to the Franchised Operator named herein (collectively referred to herein as “Agency”). Agency and Chick-fil-A, Inc. are not responsible or liable for Operator or this Franchised Restaurant. Operator Online Services may link to Chick-fil-A Inc.’s websites, mobile applications, and online services; Chick-fil-A, Inc., however, is not responsible or liable for this Operator Online Service.

The Chick-fil-A, Inc. Franchise System

Chick-fil-A, Inc. owns and operates a franchise system that is a restaurant network made up of company-owned, franchised, and licensed Chick-fil-A^® restaurant businesses. Chick-fil-A franchisees (“Franchised Operators”) own and operate their own individual franchised businesses. Chick-fil-A licensees (“Licensees”) are granted a license to use Chick-fil-A’s trade name and marks in the sale of Chick-fil-A products at Chick-fil-A licensed locations. Franchised Operators and Licensees are independent third parties.

Modifications to These Terms and Conditions of Use

We reserve the right at any time to update, change, modify, or revise these Terms and Conditions of Use. Any changes will become effective upon posting to this Operator Online Service, along with the date on which it was most recently updated as indicated by the “Last Updated” section at the end of these Terms and Conditions of Use. Your continued access to or use of this Operator Online Service after any such changes constitutes your acceptance of the Terms and Conditions of Use as modified. It is your responsibility to review the Terms and Conditions of Use regularly for updates.

Use of this Operator Online Service

This Operator Online Service and all content, information, and other materials featured, displayed, contained, and available on this Operator Online Service, including, but not limited to, all text, images, graphics, designs, illustrations, photographs, pictures, audio, software, and video clips, the “look and feel”, pages, screens, content arrangement, and computer programs (collectively, the "Materials") are owned by or licensed to us and/or Chick-fil-A, Inc. and are protected by copyright, trademark, trade dress, patent, and/or other intellectual property rights and unfair competition laws under the United States and foreign laws. Subject to your compliance with these Terms and Conditions of Use, we grant you a personal, non-exclusive, non-transferable, limited right to access, use, display, and download this Operator Online Service for noncommercial purposes only. You may view, display, copy, download, and print the Materials solely for your own personal, noncommercial use. All copyright, trademark, and other proprietary notices contained on the Materials must be retained on all copies thereof. You may not, in any way, otherwise copy, reproduce, distribute, transmit, display, perform, reproduce, publish, license, modify, create derivative works from, sell, or exploit, in whole or in part, this Operator Online Service or its Materials. Except as expressly provided herein, neither the Operator nor Chick-fil-A, Inc. or Agency grants any express or implied right to you under any patents, trademarks, copyrights, or trade secret information.

You agree to abide by all additional terms, conditions, and restrictions included within the Operator Online Service, the Materials, and/or the programs, features, and services.

The display of a menu item on the Operator Online Service does not mean that the menu item is available as all items are subject to availability and available while supplies last. We make a reasonable and good-faith effort to display and describe the menu items available accurately and completely. However, the detail and accuracy of the images and specifications of menu items that you see will depend on a number of things. Consequently, we do not guarantee that the products, images, services or descriptions displayed or described to you are or will remain accurate or complete in every detail. Further, we may update the products, images, available features, services or specifications from time to time.

We may at any time, for any reason, and without notice or liability: (1) modify, suspend, or terminate operation of or access to this Operator Online Service, or any portion thereof; (2) change, revise, or modify this Operator Online Service, the Materials, or any portion thereof; (3) interrupt the operation of this Operator Online Service ,or any portion thereof, as necessary to perform routine or non-routine maintenance, error correction, or for any other purposes; (4) impose limits on certain programs, features and services, or restrict your access this Operator Online Service, in whole or in part; and/or (5) terminate the authorization, rights, and license given above, upon which you shall immediately destroy all Materials.

User Conduct

You agree to use this Operator Online Service, the Materials, and its programs, features, and services in accordance with these Terms and Conditions of Use and all applicable laws and regulations. You agree to remain courteous and respectful toward employees, contractors and agents of Chick-fil-A, its Affiliates and partners and other users of the Operator Online Service. You agree not to:

modify, adapt, translate, or reverse engineer any portion of this Operator Online Service or the Materials;
use this Operator Online Service or any Materials, features, or services for any unlawful, fraudulent, or malicious purposes, or to solicit any such activity;
attempt to gain unauthorized access to any accounts, features, systems, or networks through hacking, password mining, or any other means;
use this Operator Online Service or any feature in any way that could disrupt, damage, disable, overburden, or impair it or its systems, servers, or networks;
frame or mirror any portion or feature of this Operator Online Service;
use this Operator Online Service or any feature for advertisements, chain letters, spamming, junk mail, solicitations, or any other commercial purposes;
use any “deep-link”, “page-scrape”, “robot”, “spider”, or other automatic device, program, algorithm, or methodology, or any similar or equivalent manual process, to: (1) access, acquire, copy, or monitor any portion of this Operator Online Service or the Materials; (2) reproduce or circumvent the navigational structure or presentation of this Operator Online Service or the Materials; (3) obtain or attempt to obtain any materials, documents, or information through any means not purposely made available through this Operator Online Service;
use any device, software, or routine to interfere or attempt to interfere with the proper working of this Operator Online Service or with any other person’s use or enjoyment of this Operator Online Service;
transmit any viruses, worms, defects, Trojan horses, time bombs, cancel-bots, corrupted files, or other items of a destructive nature;
circumvent or attempt to circumvent any security or authentication measures implemented by or on behalf of Operator;
forge headers or otherwise manipulate identifiers;
post, transmit, submit, or include any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable content, material, or information of any kind, or any content, material, or information that may give rise to criminal or civil liability;
submit or post any false or misleading information; and/or
violate, infringe, or misappropriate the intellectual property, publicity, privacy, or other proprietary rights of Operator, Chick-fil-A, Inc., its Affiliates, or any other person or entity.

We reserve the right to prohibit access, use, conduct, communications, or content that we, in our sole discretion, deem to be harmful to this Operator Online Service, the Materials, users, this Franchised Restaurant, Chick-fil-A, Inc. and its Affiliates, the Chick-fil-A^® brand, or any other person or entity, or that violates these Terms and Conditions of Use and/or applicable law.

Chick-fil-A and Agency shall be the sole arbiters in cases of suspected abuse, fraud, or violations of these Terms and Conditions of Use, and any decision they makes relating to termination or disabling of the Operator Online Service shall be final and binding.

Submissions

Except for any personally identifiable information we may collect from you under the guidelines established in our Privacy Policy, any materials, remarks, suggestions, ideas, photos, stories and/or other information you communicate or submit to us through this Operator Online Service or otherwise ("Submissions") will be considered non-confidential and non-proprietary and will be subject to the terms of the Operator Agreement between the Operator and Chick-fil-A, Inc. By providing a Submission to us, you expressly grant us and Chick-fil-A, Inc. an unrestricted, irrevocable, perpetual, transferable (i.e., fully assignable and sub-licensable), worldwide, royalty-free license to disclose, copy, reproduce, display, publicly perform, transmit, distribute, translate, reformat, incorporate, and otherwise use your Submission along with your name, photograph, voice, likeness and other information, ideas, content, or materials embodied therein, in whole or in part, and create derivative works therefrom, in any media now known or hereafter developed, and for any and all commercial or non-commercial purposes without compensation to you or anyone else. You also permit any user to access, display, view, store, and reproduce, for personal use only, your Submission as posted by us.

We may, but shall not be obligated to, in our sole discretion, post any Submission on this Operator Online Service and identify you as the submitting party. Furthermore, Chick-fil-A, Inc. may, but shall not be obligated to, in its sole discretion, post any Submission on any Chick-fil-A, Inc. online services and identify you as the submitting party. We and/or Chick-fil-A, Inc. may, without notice to you, refuse or edit Submissions for any reason or no reason, including those Submissions that violate these Terms and Conditions of Use, are irrelevant or inappropriate, or represent us or Chick-fil-A, Inc. in a negative way or in any manner not consistent with the Chick-fil-A^® brand and/or reputation, as determined by us and Chick-fil-A, Inc. in our sole discretion.

You agree that any statements that you make about us, Chick-fil-A^®, or any of our products, services, or programs in any Submission that you make accurately reflect your personal beliefs and experiences with us, Chick-fil-A^®, and our products and services, and that any opinions submitted are true to the best of your knowledge.

You are fully responsible for your Submissions. You agree that your Submissions comply in all respects with these Terms and Conditions of Use and shall not be made on behalf of any person or entity without their prior written consent. You may not include any content (e.g., text, photos, images, quotes, logos, etc.) that is the property of another (e.g., protected by copyright, trademark, or other intellectual property rights), unless you have express, written permission to do so.

Copyright Infringement Notification

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. Copyright Law. If you believe in good faith that Materials available on this Operator Online Service infringe your copyright, you (or your agent) should send us a notice requesting that we remove the Material or block access to it. If you believe in good faith that someone has wrongly submitted a notice to us under this paragraph, then you should send us a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA. See http://www.copyright.gov/ for details.

If you believe that your work has been improperly copied and posted on this Operator Online Service, then please provide us with the following information: (1) name, address, telephone number, email address, and an electronic or physical signature of the copyright owner or of the person authorized to act on his or her behalf; (2) a description of the copyrighted work that you claim has been infringed; (3) the applicable Operator Online Service and a description of where the Material that you claim is infringing is located within such Operator Online Service; (4) a written statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (5) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. These requirements must be followed to give us legally sufficient notice of infringement.

Notices and counter-notices should be sent to:

Franchised Restaurant Operator: John Smith
Address:                       1085 Baker Lane, Asheville, NC 28803
Via the web:                 Bakerlane
Phone:                          864-886-9080

DMCA details are available at http://www.copyright.gov/onlinesp/.

We suggest that you consult your legal advisor before filing a notice or counter-notice. Please be aware that there may be penalties for false claims under the DMCA.

Login and Registration

Certain programs, features or services offered on or through this Operator Online Service may require you to complete a registration process and/or setup an account or login. In connection therewith, you agree to (1) provide true, accurate, current, and complete information about yourself, and (2) maintain and promptly update your information to keep it true, accurate, current, and complete. You are entirely responsible for maintaining the confidentiality of the information you hold for your login, including your password. You agree to notify us immediately of any unauthorized use of your login, or any other breach of security. You may be held liable for losses incurred by us or any other Operator Online Service user or visitor due to someone else using your login as a result of your failing to keep your login information secure and confidential.

You may not use anyone else’s login at any time without their express written permission. Operator shall not be liable for any loss or damage arising from your failure to comply with these obligations.

Rules for Sweepstakes, Contests, Surveys, and Similar Promotions

Any sweepstakes, contests, raffles, surveys or other similar promotions (collectively, "Promotions") made available through this Operator Online Service or the Franchised Restaurant will be governed by specific rules that are separate from these Terms and Conditions of Use. By participating in any such Promotion, you will become subject to those rules, which may vary from the terms and conditions set forth herein. Operator urges you to read the applicable rules, which are linked from the particular Promotion, and to review our Privacy Policy which, in addition to these Terms and Conditions of Use, governs any information you submit in connection with any such Promotions.

Links To Third Party Sites

This Operator Online Service may contain links to other third-party websites, including, without limitation, Chick-fil-A, Inc. websites and mobile applications, the websites of other Franchised Operators and Licensees, and social media platforms such as Facebook, X or Instagram (all links to third-party websites, mobile applications, online services, and social medial platforms are collectively referred to herein “Linked Sites”). Linked Sites are provided only for your convenience. If you decide to visit any Linked Site, you do so at your own risk. We have no responsibility or liability for any Linked Sites, or the content, policies, or actions thereof. If you choose to purchase any product or service from a Linked Site (including, without limitation, from a Chick-fil-A, Inc. website or mobile application), your relationship is with that third party. You agree that we are not responsible for the quality of third-party products or services, or fulfilling any of the terms of your agreement with the seller, including, but not limited to, the delivery of products and services and warranty obligations related to products and services. Links do not imply that we sponsor, endorse, are affiliated with or associated with, or are legally authorized to use any trademark, trade name, service mark, design, logo, symbol, or other copyrighted materials displayed on or accessible through such Linked Site.

Privacy

Operator’s Privacy Policy applies to use of this Operator Online Service, and its terms are made a part of these Terms and Conditions of Use by this reference. By accessing this Operator Online Service you agree to be bound by our Privacy Policy.

Trademark Information and Ownership of Intellectual Property

Chick-fil-A^®, Chick-fil-A Stylized^®, Chick-fil-A One^®, the C Logo^®, and other trademarks, service marks, and trade dress appearing on the Operator Online Service are the trademarks or service marks of CFA Properties, Inc. ("CFA Properties") or its third-party licensors in the United States and other countries. Chick-fil-A is a licensee of CFA Properties. The absence of a trademark notice or legend indicating the registration or ownership by CFA Properties or such third-party licensor anywhere in the text of the Operator Online Service does not constitute a waiver of that entity’s trademark or other intellectual property rights concerning that trademark or service mark used or referenced in the Operator Online Service.

The Chick-fil-a-related trademarks, logos, service marks, and all other source identifying indicia displayed on the Operator Online Servic (collectively, the "Chick-fil-A Intellectual Property") are owned by or licensed to CFA Properties, Chick-fil-A, or others with all rights reserved unless otherwise noted. Chick-fil-A, Inc. does not permit third parties to use Chick-fil-A Intellectual Property in any manner, including advertising, as an endorsement for any product or service, in association with contests or promotions, or for any other purpose, commercial or otherwise, without our prior express written permission.

The computer code that displays any and all pages, content, functions and information within the Operator Online Service (herein refered to as “Computer Code”) is owned by Agency. Agency does not permit third parties to copy or use Computer Code for any purpose whatsoever

Nothing contained on the Operator Online Service should be construed as granting, by implication, estoppel, or otherwise, any license or right to use Chick-fil-A Intellectual Property without our prior express written permission. You are strictly prohibited from using any Chick-fil-A Intellectual Property except as expressly provided in these Terms and Conditions of Use. You are also advised that CFA Properties and/or its licensee(s) will aggressively enforce their intellectual property rights to the fullest extent of the law, including seeking criminal prosecution.

Electronic Communications

When you visit this Operator Online Service or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Operator Online Service. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further agree that any notices provided by us electronically are deemed to be given and received on the date we transmit any such electronic communication as described in these Terms and Conditions of Use.

No Warranties

We make no representations or warranties regarding this Operator Online Service and the Materials.

WE DO NO WARRANT THAT THIS OPERATOR ONLINE SERVICE OR THE MATERIALS WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.

WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE USE OF THIS OPERATOR ONLINE SERVICE OR THE MATERIALS, PROGRAMS, FEATURES AND SERVICES MADE AVAILABLE THROUGH THIS OPERATOR ONLINE SERVICE OR THE RESULTS OBTAINED THEREFROM, INCLUDING, WITHOUT LIMITATION, AS TO ACCURACY, TIMELINESS, RELIABILITY, OR OTHERWISE.

THE OPERATOR ONLINE SERVICE AND THE MATERIALS, PROGRAMS, FEATURES, AND SERVICES MADE AVAILABLE THROUGH THIS OPERATOR ONLINE SERVICE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND OR NATURE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, ACCURACY, NON-INFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE. WE DISCLAIM ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS, AND CONDUCT OF CHICK-FIL-A, INC., ITS AFFILIATES, AND ANY THIRD PARTY SERVICE PROVIDERS, PARTNERS, SPONSORS, LICENSORS, LICENSEES, OR THE LIKE (“PROVIDERS”) IN CONNECTION WITH OR RELATED TO YOUR USE OF THIS OPERATOR ONLINE SERVICE AND THE MATERIALS, PROGRAMS, FEATURES, AND SERVICES MADE AVAILABLE THROUGH THIS OPERATOR ONLINE SERVICE.

Limitations of Liability

IN NO EVENT SHALL WE, OUR PROVIDERS, AGENCY, CHICK-FIL-A, INC. AND ITS AFFILIATES (INCLUDING OUR AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS) BE LIABLE TO ANY PERSON FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, INCLUDING, BUT NOT LIMITED TO, ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR OTHER DAMAGES (LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF INFORMATION, PROGRAMS, OR DATA) RESULTING FROM YOUR USE OF OR INABILITY TO USE THIS OPERATOR ONLINE SERVICE AND THE MATERIALS, PROGRAMS, FEATURES, AND SERVICES MADE AVAILABLE THROUGH THIS OPERATOR ONLINE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT PERMIT THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, IN SUCH JURISDICTIONS, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH STATE LAW.

Indemnification

You agree to indemnify, defend, and hold harmless he Franchised Operator named herein, the Franchised Restaurant, its Providers, Agency, Chick-fil-A, Inc. and its Affiliates, and its and their respective officers, directors, employees, and agents from and against any and all claims, damages, losses, costs (including reasonable attorneys’ fees), and expenses that arise directly or indirectly out of or from: (1) your breach of these Terms and Conditions of Use; and/or (2) your activities in connection with this Operator Online Service, and the Materials, programs, features, and services made available through this Operator Online Service.

International Users and Choice of Law

This Operator Online Service is controlled, operated, and administered by us and our Providers from offices within the United States of America. We make no representation that Materials on this Operator Online Service are appropriate or available for use at other locations outside of the United States, and access to them from territories where their contents are illegal is prohibited. You may not use this Operator Online Service or export the Materials in violation of U.S. export laws and regulations. You represent and warrant that (1) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (2) you are not listed on any U.S. Government list of prohibited or restricted parties. If you access the Operator Online Service from locations outside of the United States of America, you are responsible for compliance with all local laws. These Terms and Conditions of Use shall be governed by the laws of the State of Georgia, U.S.A., without regard to conflict of laws provisions or principles.

No Agency Relationship

Neither these Terms and Conditions of Use, nor any Materials, programs, features, or services made available through this Operator Online Service, create any partnership, joint venture, employment, or other agency relationship between Operator and/or the Franchised Restaurant and you. You may not enter into any contract on our behalf or bind us in any way.

Violation and Remedies

You agree that we may, in our sole discretion and without prior notice, block and/or terminate your access to this Operator Online Service if we determine that you have violated these Terms and Conditions of Use or other agreements or guidelines that may be associated therewith. You also agree that any violation, or threatened violation, by you of these Terms and Conditions of Use constitutes an unlawful and unfair business practice, and will cause irreparable and unquantifiable harm to Operator. You also agree that monetary damages would be inadequate for such harm and consent to our obtaining any injunctive or equitable relief that we deem necessary or appropriate. These remedies are in addition to any other remedies we may have at law or in equity.

If we take legal action against you as a result of your violation of these Terms and Conditions of Use, we will be entitled to recover from you, and you agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief granted to us. You agree that we will not be liable to you or to any third party for termination of your access to this Operator Online Service as a result of any violation of these Terms and Conditions of Use.

Entire Agreement, Claims Limitations, and Severability

These Terms and Conditions of Use, together with our Privacy Policy and any other applicable terms included within this Operator Online Service and/or the Materials, program, features, and services made available through this Online Service, as each is currently posted on this Operator Online Service, constitute the entire agreement between us and you with respect to your use of this Operator Online Service and the Materials, and supersede all previous written or oral agreements between us and you with respect to such subject matter. Any cause of action you may have arising out of or relating in any way to this Operator Online Service must be commenced within one (1) year after the claim or cause of action arises. If, for any reason, a court of competent jurisdiction finally determines any provision of these Terms and Conditions of Use, our Privacy Policy, or any portion thereof to be unenforceable, such provision shall be enforced to the maximum extent permissible so as to give the intended effect thereof, and the remainder of these Terms and Conditions of Use and Privacy Policy shall continue in full force and effect.

Contact Information

If you have any questions about this Operator Online Service or these Terms and Conditions of Use, or to report violations of these Terms and Conditions of Use, please contact us at:

Franchised Restaurant Operator: John Smith
Address:                       1085 Baker Lane, Asheville, NC 28803
Via the web:                 Bakerlane
Phone:                          864-886-9080

LEGAL NOTICE